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Speak directly with our customer service representatives. Call us for urgent matters, payment issues, or when you prefer voice communication.
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Message UsGaming Support
Specialized assistance for game-related queries, betting disputes, bonus issues, and technical gaming problems from our expert gaming support team.
Gaming HelpPayment Support
Dedicated team for payment processing, deposit issues, withdrawal problems, and financial transaction assistance available during business hours.
Payment Help📅 Support Hours & Availability
Our customer support team is available to assist you during the following hours:
Instant Response
2-4 Hours Response
Monday to Sunday
Monday to Friday
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❓ Frequently Asked Questions
Find quick answers to common questions. If you don't find what you're looking for, don't hesitate to contact our support team.
You can deposit money using various methods including UPI, bank transfer, credit/debit cards, and popular e-wallets. Go to your account dashboard, click "Deposit," choose your preferred method, and follow the instructions. Minimum deposit is ₹500 and most deposits are processed instantly.
Withdrawal processing times depend on the method chosen. UPI and bank transfers typically take 24-72 hours, while other methods may take 3-5 business days. Your account must be fully verified for withdrawals. Minimum withdrawal amount is ₹1,000.
For verification, you need: 1) Government-issued photo ID (Aadhaar, PAN card, passport, or driving license), 2) Proof of address (utility bill or bank statement not older than 3 months), and 3) Payment method verification. Upload clear, readable images through your account settings.
Go to your account settings and find "Responsible Gaming" section. Here you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. You can also request cooling-off periods or self-exclusion if needed. These tools help maintain healthy gaming habits.
Click "Forgot Password" on the login page, enter your registered email address, and check your inbox for a password reset link. If you don't receive the email within 10 minutes, check your spam folder or contact support. For security, reset links expire after 24 hours.
No, our terms and conditions strictly prohibit multiple accounts. Each person is allowed only one account. Creating multiple accounts may result in account suspension and forfeiture of funds. If you have issues with your current account, please contact support for assistance.
Wagering requirements specify how many times you must bet your bonus amount before withdrawing. For example, a ₹1,000 bonus with 30x wagering requires ₹30,000 in bets. Different games contribute differently - slots usually count 100%, while table games may count 10%. Check specific bonus terms for details.
Yes, we use industry-standard SSL encryption and advanced security measures to protect your data. We never share personal information with third parties except as required by law. Our privacy policy details how we collect, use, and protect your information. All financial transactions are secured with bank-grade encryption.
🚨 Emergency Support
If you're experiencing urgent issues related to responsible gaming concerns, account security breaches, or immediate technical problems affecting your funds, please contact our emergency support line.
Emergency Hotline💝 We Value Your Feedback
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Thank you for choosing Fairplay. We're committed to providing you with exceptional gaming experience and customer service.