General Terms & Conditions

Welcome to Fairplay. By accessing and using our gaming platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

Last Updated: November 5, 2024 | Effective Date: November 5, 2024

📋 Table of Contents

1. Definitions

In these Terms and Conditions, the following definitions apply:

2. Acceptance of Terms

By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

These terms constitute a legally binding agreement between you and Fairplay. Your continued use of our platform signifies your ongoing acceptance of these terms and any future modifications.

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable laws and regulations. These terms supplement and do not replace our Privacy Policy, Responsible Gaming Policy, and other applicable policies.

3. Eligibility & Registration

3.1 Age Requirements

You must be at least 18 years of age to use our platform. We strictly prohibit minors from accessing or using our services. By registering, you confirm that you are of legal age in your jurisdiction.

3.2 Geographic Restrictions

Our services are available to residents of India where online gaming is legally permitted. You are responsible for ensuring that your use of our platform complies with local laws and regulations in your jurisdiction.

3.3 Registration Process

Providing false or misleading information during registration may result in immediate account suspension and forfeiture of funds.

4. Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. Any activity occurring under your account is your responsibility, whether authorized or not.

4.2 Account Information

4.3 Account Verification

We may request additional documentation to verify your identity, age, and payment methods. Verification requirements include:

  1. Government-issued photo identification
  2. Proof of address (utility bill, bank statement, etc.)
  3. Payment method verification
  4. Additional documents as required by our compliance procedures

4.4 Account Dormancy

Accounts inactive for 12 consecutive months may be classified as dormant. We reserve the right to charge reasonable administrative fees for maintaining dormant accounts after notifying you via registered contact methods.

5. Gaming Rules & Fair Play

5.1 Game Integrity

All games on our platform use certified Random Number Generators (RNG) to ensure fair and random outcomes. We maintain strict standards for game integrity and undergo regular audits by independent testing agencies.

5.2 Game Rules

5.3 Betting Limits

We implement betting limits to promote responsible gaming:

Any attempt to manipulate games, exploit technical vulnerabilities, or engage in fraudulent activity will result in immediate account suspension and forfeiture of all funds.

6. Payments & Transactions

6.1 Deposits

We accept various payment methods for deposits including UPI, bank transfers, credit/debit cards, and e-wallets. All deposits are subject to the following conditions:

6.2 Withdrawals

Withdrawal processing is subject to the following terms:

  1. Minimum withdrawal amount: ₹1,000
  2. Account must be fully verified before first withdrawal
  3. Withdrawals processed to the same method used for deposits when possible
  4. Processing time: 24-72 hours for most methods
  5. We may request additional verification for large withdrawals

6.3 Transaction Fees

While we strive to minimize fees, certain payment processors may charge transaction fees. Any applicable fees will be clearly displayed before transaction confirmation.

6.4 Currency

All transactions are processed in Indian Rupees (INR). Foreign currency transactions may be subject to conversion fees charged by your payment provider.

Anti-money laundering regulations may require additional verification for large or frequent transactions. This process ensures platform security and regulatory compliance.

7. Bonuses & Promotions

7.1 Bonus Policy

Bonuses and promotions are offered at our discretion and subject to specific terms and conditions. General bonus terms include:

7.2 Wagering Requirements

All bonuses are subject to wagering requirements before withdrawal:

7.3 Promotion Abuse

We actively monitor for promotion abuse including but not limited to:

  1. Creating multiple accounts to claim bonuses
  2. Colluding with other players
  3. Using automated software or bots
  4. Irregular betting patterns designed to guarantee profits

7.4 Loyalty Program

Our VIP loyalty program rewards regular players with exclusive benefits including cashback, personalized bonuses, faster withdrawals, and dedicated support.

8. Responsible Gaming

8.1 Our Commitment

Fairplay is committed to promoting responsible gaming and preventing problem gambling. We provide tools and resources to help players maintain control over their gaming activities.

8.2 Self-Control Tools

We offer various self-control mechanisms:

8.3 Warning Signs

Be aware of potential problem gambling signs:

8.4 Support Resources

If you need help with problem gambling, contact:

Gaming should be entertaining and fun. If it stops being enjoyable, please seek help immediately. Remember: never gamble more than you can afford to lose.

9. Prohibited Activities

9.1 Fraudulent Activities

The following activities are strictly prohibited and may result in account termination:

9.2 Technical Violations

9.3 Abusive Behavior

We maintain a zero-tolerance policy for:

9.4 Consequences

Violation of these prohibitions may result in:

  1. Warning and account monitoring
  2. Temporary account suspension
  3. Permanent account closure
  4. Forfeiture of funds and winnings
  5. Legal action where applicable

10. Intellectual Property

10.1 Our Rights

All content on our platform including software, games, graphics, text, logos, and trademarks are owned by Fairplay or our licensors and protected by intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our platform for personal entertainment purposes only. You may not:

10.3 User Content

By submitting content to our platform (reviews, comments, etc.), you grant us a worldwide, royalty-free license to use, display, and distribute such content for platform operation and improvement.

10.4 DMCA Compliance

We respect intellectual property rights and will respond to valid DMCA takedown notices. If you believe your copyright has been infringed, please contact our legal team with detailed information.

11. Privacy & Data Protection

11.1 Data Collection

We collect and process personal information necessary for platform operation, including:

11.2 Data Protection

We implement industry-standard security measures to protect your personal information:

11.3 Data Sharing

We may share your information with:

For complete details on how we collect, use, and protect your information, please review our comprehensive Privacy Policy.

12. Limitations & Disclaimers

12.1 Service Availability

While we strive for 24/7 availability, our services may be temporarily unavailable due to:

12.2 Disclaimer of Warranties

Our platform is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

12.3 Limitation of Liability

Our liability is limited to the maximum extent permitted by law. We are not liable for:

12.4 Technical Malfunctions

In case of technical malfunctions, system errors, or communication failures:

  1. All affected bets and games may be voided
  2. Original stakes will be returned to player accounts
  3. We reserve the right to investigate and take corrective action
  4. Our decision on technical issues is final

13. Account Termination

13.1 Termination by Player

You may close your account at any time by:

13.2 Termination by Fairplay

We may suspend or terminate your account for:

13.3 Effects of Termination

Upon account termination:

  1. Access to the platform will be immediately revoked
  2. Outstanding balances will be processed according to applicable terms
  3. Bonus funds and loyalty points will be forfeited
  4. You remain liable for any outstanding obligations

13.4 Withdrawal of Funds

Upon legitimate account closure, remaining funds will be returned to you via the same method used for deposits, subject to verification requirements and applicable withdrawal terms.

Accounts closed due to terms violations may result in forfeiture of funds. We reserve the right to retain funds pending investigation of suspicious activities.

14. Dispute Resolution

14.1 Customer Support

For any disputes or complaints, please contact our customer support team first:

14.2 Complaint Procedure

Our complaint resolution process includes:

  1. Initial review within 24 hours of receipt
  2. Investigation and gathering of relevant information
  3. Response with findings and proposed resolution
  4. Escalation to senior management if needed
  5. Final decision within 7-14 business days

14.3 Arbitration

If disputes cannot be resolved through customer support, they will be settled through binding arbitration under Indian arbitration laws. Arbitration will be conducted by a single arbitrator in Mumbai, India.

14.4 Governing Law

These terms are governed by the laws of India. Any legal proceedings will be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

14.5 Alternative Dispute Resolution

For gaming-related disputes, you may also contact:

15. Changes to Terms

15.1 Modification Rights

We reserve the right to modify these terms and conditions at any time. Changes may be made for various reasons including:

15.2 Notification Process

Material changes to these terms will be communicated through:

15.3 Acceptance of Changes

Continued use of our platform after changes take effect constitutes acceptance of the modified terms. If you disagree with changes, you must discontinue using our services.

15.4 Version Control

We maintain version history of our terms and conditions. Previous versions are available upon request for reference purposes.

We recommend reviewing these terms periodically to stay informed about any updates that may affect your use of our platform.

16. Contact Information

For any questions, concerns, or assistance regarding these terms and conditions, please contact us through the following channels:

📞 Customer Support

Email: support@fairplay-in.org

Live Chat: Available 24/7 on our platform

Phone: +91-XXXX-XXXXXX (Mon-Sun, 9:00 AM - 11:00 PM IST)

Response Time: Within 24 hours for standard inquiries

Legal and Compliance

Business Information

Fairplay Gaming Platform operates under proper licensing and regulation. Our commitment to transparency means all relevant business information and licensing details are available upon request.

These terms and conditions represent the complete agreement between you and Fairplay regarding the use of our platform. They supersede all previous agreements and understandings.

Thank you for choosing Fairplay. We are committed to providing you with a safe, fair, and enjoyable gaming experience.